Due to the nature of our products (fresh, refrigerated, and frozen food items), the following policy applies:
No Returns or Refunds for Change of Mind
As our products are perishable and cannot be resold once delivered, returns, exchanges, or cancellations due to a simple change of mind are not accepted.No Returns or Refunds for Customer Mishandling
Products that are damaged, contaminated, or spoiled due to improper storage or customer negligence cannot be returned, exchanged, or refunded. This policy is in accordance with the Consumer Protection in Electronic Commerce Act.Defective or Damaged Items
If the product is found to be defective or damaged upon receipt, please contact our customer service at +82-51-264-4324. We will guide you through the appropriate solution.Order Modifications & Cancellations
You may modify or cancel your order only before payment is confirmed. Changes to shipping addresses can be made via “My Page > Order Details” during the payment-confirmed stage.
Once the order is marked as "Preparing for Shipment," "In Transit," or "Delivered," no changes or cancellations are allowed.Storage Guidelines
Please store products in the freezer immediately upon receipt. For best taste and quality, consume within 6 monthsof purchase. Extended storage may affect flavor and product quality.
Due to the nature of our products (fresh, refrigerated, and frozen food items), the following policy applies:
No Returns or Refunds for Change of Mind
As our products are perishable and cannot be resold once delivered, returns, exchanges, or cancellations due to a simple change of mind are not accepted.No Returns or Refunds for Customer Mishandling
Products that are damaged, contaminated, or spoiled due to improper storage or customer negligence cannot be returned, exchanged, or refunded. This policy is in accordance with the Consumer Protection in Electronic Commerce Act.Defective or Damaged Items
If the product is found to be defective or damaged upon receipt, please contact our customer service at +82-51-264-4324. We will guide you through the appropriate solution.Order Modifications & Cancellations
You may modify or cancel your order only before payment is confirmed. Changes to shipping addresses can be made via “My Page > Order Details” during the payment-confirmed stage.
Once the order is marked as "Preparing for Shipment," "In Transit," or "Delivered," no changes or cancellations are allowed.Storage Guidelines
Please store products in the freezer immediately upon receipt. For best taste and quality, consume within 6 monthsof purchase. Extended storage may affect flavor and product quality.